Terms of Service

By commissioning us, you are agreeing to the terms of service below.

General Terms:-At the beginning of the conversation, please write in a clear and polite manner stating what you are commissioning us for.
-Please provide a neat and up to date reference sheet of the character(s) you wish to be done.
If you require a new reference sheet, our artist may provide one at an additional cost.
-If your reference sheet is NSFW, we require you to censor any parts visible.
-WE WILL NOT ACCEPT AI REFERENCES
-Any ill/rude behaviour will not be tolerated. Any commissions will be canceled if this occurs.
-Please read the complete ToS.
Failure to do so will result in your commission being declined or canceled.

Payment:-ALL commissions must be paid upfront unless agreed otherwise.
-All commissions are in AUD.
-ALL payments must be processed through PayPal via invoice provided.
-ALL payments must be through Goods & Services. If sent through Friends and Family, the money will be sent back and you will be blacklisted for 6 months.
-We do accept payment plans! See belowPayment Plans:
Kaiju Cove accepts flexible payment plans!
-We require a $300 non refundable deposit at the beginning of your commission
-We request a minimum of $200 per month (only $50 p/w!) once starting 1 (one) month after deposit is placed.
-Work will commence when FINAL payment has been received
-If you’re short one month, you may request a hold on your commission. However, if it is a recurring issue, you may be asked if you’d prefer a refund until you have your financial situation in order.

Process:-Work In Process (WIPs) will be shared to our socials unless requested by the client.
-We do work full-time (45hr week) job. Majority of progress will be completed on weekends
-Our current completion time is 4-6 months from date of FINAL payment.
Please be patient.If problems arise, i.e sickness, family issues, you will be notified ASAP.
If, at this stage, you would rather receive a refund, a percentage of it will be given depending on what stage your commission is at.
If we are waiting on fur orders for completion, you will be notified and your commission will be placed on hold until we’re able to continue.

Warranty and Repairs:-Suits have a 30 day warranty that begins when the suit is received.
-Within this time period, we are happy to perform any fixes that are necessary free of cost.
-You may get someone else to fix minor issues, however, if major issues arise, you must contact us prior with images of the issues before getting them fixed via third party. We are not held responsible for mishaps or damages caused via third party.
-If the suit is misused, or treated poorly then the warranty is void.
-If the 30 days is up before a problem arises then the warranty is no longer valid and shipping cost will be paid by the commissioner and repairs will be charged per hour.Disclaimer:
Each suit is completely hand made, and there are bound to be issues and inconsistency due to this, we are happy to repair any problems that arise that would be caused due to us. (Example- popped seams, adhesives coming apart, holes, forgotten markings (If not mentioned or not visible on ref then we are not responsible)
Return shipping to us is not covered
If your warranty is voided, but something happens to your suit, Kaiju Cove will not be at fault and a request for a refund will be denied.

Shipping policy:-Shipping must be paid in one payment, no exceptions. An estimate will be given upon first contact and added onto the invoice.
-Suits will not be shipped out until fully paid.
-If a suit shipping is not paid within four months then we reserve the right to do with it as we see fit
-All clients are responsible for paying the customs fees, and any other fees associated with shippingDisclaimers and work hours
Here at Kaiju Cove, we do have a full time job throughout the week (45hrs). Commission work is usually completed on the weekends
We do not accept rush orders, or deadlines as we only have limited time between normal work hours to focus on suits
You may ask for completion by a certain con or date, we will TRY but we are not obligated to have it done by then as we DO NOT take deadlines or rushes.
We will not work outside of our work hours if you ask, as they are set so we can have extra time to be normal people, to have fun and see friends
We do have cats, dogs and birds. If you are allergic, please let us know and we will keep them separate until your order is complete, but please be advised that dander may still be present even after a good wash and brush.

Canceling/Refunding:We have the right to cancel and refund the money for your commission at any time. An explanation will be given if this occurs, however, we do not have to provide one.You, as the customer, may not ask for a refund from Kaiju Cove unless they are the following situations:
- We, the makers, have taken longer than the estimated completion period without previous communicationsHowever, if you request a refund, you will be removed from our queue
If you wish to recommission us at any stage, you must resubmit a new commission form.PLEASE NOTE: If you ask for a refund at any time after payment, you surrender your right to the suit, whether it be still in early production or almost complete.
We, as the makers, are allowed to change the suit as we see fit and resell it as a Pre-Made.
It will not resemble your character in any form, minus the species, and you cannot claim it as yours .If you file a chargeback against us, you will be blacklisted from commissioning us or purchasing any future pre-mades.
A beware post will be posted and we have the right to file a complaint against you to retrieve the money back.

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